SpiceCSM

How effective are your business processes? Our low-code process workflow builder can leverage that data to create complex logic and allow for continuous business process improvement.  With SpiceCSM, you can easily connect systems, automate processes, and transform customer experiences.

SpiceCSM is an all-in-one integration platform and a rapid development environment.  SpiceCSM connects enterprise processes, systems, and data critical to optimizing customer engagement in the Digital Age. The platform creates a “system of systems” and allows for cross-functional process creation, integration, automation, and optimization – making transformative customer engagement a reality. Recent Honors and Awards include 2016 Honorable Mention in the Gartner Magic Quadrant for the Customer Engagement Center and the Frost & Sullivan, 2015 North American Contact Center Price/Performance Value Leadership Award. Founded in 2008, with headquarters in Potsdam, NY, SpiceCSM is a privately held company.